Help : RETURNS & EXCHANGE POLICY

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POLICY

Customers who bought items from ASIANSKYMALL at regular price can apply for return/exchange up to thirty (30) days from the date when the order is received, where day one is the receiving/collection date. Meanwhile, items bought during sale events, at markdown price, or using vouchers can apply for return/exchange up to seven (7) days from the date when the order is received/collected. 

 Valid reasons for return and exchange include the following:  

• Product that is fundamentally different in nature from the product specified in the website;

• Faulty, defective, or damaged product;

• Product that is not as advertised on the website;

• Wrong item is delivered; or

• Change of size (for fashion items). 

Be sure that all items to be returned are still in their original packaging, with complete accessories.  

Please note that return/exchange of intimate apparel or items considered as generally hygienic in nature (e.g., underwear, socks, stockings, earrings, etc.) will not be accepted at any of our branches for any reason. For consumable items, only sealed or unused can be requested for return/exchange. 

All returns have to be initially processed through via email yumeimise@gmail.com and must only be communicated who purchased in our eportal as a member or non member. For indirect buyer you must communicate with the person whom you purchase the goods especially if they are dealers.

PROCESS 

• Step 1: Email yumeimise@gmail.com 

• Step 2: Be sure to indicated your member account name | Name| Address | contact number

• Step 3: Be sure to indicate the reason of exchange / returns.

• Step 4: Please wait within 5 to 7 days to process your request or expect our officer to contact you.

• Step 5: Please wait for a confirmation e-mail from ASIANSKYMALL within 48 hours if your return request has been approved.

• Step 8: Once approved, head over to the our address G/F Goldrich Mansion Building 4658 cuangco street corner southsuperhighway brgy pio del pilar Makati city to return your item. Please don’t forget to bring the transaction receipt.

Selected item/s for exchange may be of the same or higher value as the original item being returned. The price difference of item/s with higher value than the original item must be paid. Customer waives any excess amount if item chosen for exchange has lower value than the original item. 

In addition, we would like to advise you that the following conditions are NOT ENTITLED to a refund or exchange under the Consumer Act of the Philippines (RA 7394)

• Sudden change of mind

• Defects caused by misuse or mishandling of items by customer

• Discovery of the lower price of the same item from another store

Return and exchange must be done in the store where the item was purchased.

Please be advised also that, the personal data you have provided will be used to process, complete, and deliver your orders (should there be any). It will also be used for marketing or commercial purposes, including analytics to improve our services.

NOTE: WARNING TO ALL MEMBERS AND NON MEMBERS THAT TO TRANSACT ONLY DIRECTLY FROM YOUR EPORTAL SYSTEM AND NOT TO ANYBODY ELSE.